Our Technology

Benefit from our advanced NLP, with automated learning and third party cognitive services, multi-channel integration, analytics & insights, intent builder, automated bot testing…

How does our NLP engine work ?

Intent Discovery

 

Short Input Matching


Grammar Rule Evaluation


Pattern Matching


Composite Entity Rules Matching


Machine Learning

Intent Orchestration

 

Natural Language Understanding

Several NLP engines, leveraging Machine Learning, Symbolic Patterns and Grammar Rules.

Natural Language Generation

Innovative sentence generation mechanism including definition of responses in multiple languages, diversity and embedded variables.

Dialog Management

Orchestrates multiple actions based on user input.

Automated Learning

We provide you with machine learning based classifiers for the most common needs, a complete set of tools and reports to build your own classifications and deep learning functionalities that automatically generate responses based on past conversations.

Our NLP Engine Include Third Party Cognitive Services :

Speech to Text and Text to Speech • Automated Translation • Custom Search • Sentiment analysis • Image recognition

Multi-channel Integration

Our solutions are pre-integrated with enterprise digital workplace solutions such as TEAMS. Leverage digital workplace capabilities and benefit from a webchat for your enterprise portal. We provide you with adaptative content based on channel capabilities.

Analytics and Insights

Connect

to Log Analytics solutions and Microsoft Graph to access data to understand user’s context and usage

Collect

detailed data from each user interaction

Convert

inputs into insights with out-of-the-box visualization templates

Export

data easily into your favorite business analytics packages

Intent Builder

Easy to use

editor to create and manage intent quickly

Support

rich sets of pre-built Intents

Conditional branching

of conversation based on user profile conversation context and business rules

Managing Interruptions

Intent builder enables developers to specify when and where interruptions are possible within a flow and provides multiple possible options to handle conversation behavior

Reuse Component

Konverso provides a set of intent that can be reused, or modified. When an intent is built, it is then available to be reused and customized

 

Easy to use

editor to create and manage intent quickly

Support

rich sets of pre-built Intents

Conditional branching

of conversation based on user profile conversation context and business rules

Managing Interruptions

Intent builder enables developers to specify when and where interruptions are possible within a flow and provides multiple possible options to handle conversation behavior

Reuse Component

Konverso provides a set of intent that can be reused, or modified. When an intent is built, it is then available to be reused and customized

 

Tooling for Debuging

Test

your dialogs in real-time at each stage of development with built-in tracing and debugging capabilities

Review

conversation and debug logs anytime

View context

for any given user, view all the collected context information such as past conversations, favorite topics, software usage, log analytics.

 

Automate Bot Testing

Batch testing

Our platform allows you to execute a series of tests to get a detailed statistical analysis and gauge the effectiveness of your bot’s training.

Run regular automated testing suites

to get detailed statistical analysis, view NLP success rates and detailed metrics like precision, recall & F1 scores.

Validates

that bot continues to work as expected post changes

Pre-built Test suites

and ability to create custom test suites

Record

and run bot-user conversation suites

 

 

Batch testing

Our platform allows you to execute a series of tests to get a detailed statistical analysis and gauge the effectiveness of your bot’s training.

Run regular automated testing suites

to get detailed statistical analysis, view NLP success rates and detailed metrics like precision, recall & F1 scores.

Validates

that bot continues to work as expected post changes

Pre-built Test suites

and ability to create custom test suites

Record

and run bot-user conversation suites