No More Wrong Turns
at Crossroads !
Konverso’s Intelligent Routing reduces average handle time and ticket backlog by automatically routing tickets, emails, and webforms to the proper resolution groups.
Our AI engine can triage up to 80 different groups with 90% accuracy. It requires a low volume of data and learns continuously. Additionally, the platform gives even more value by adding automation scenarios such as automated responses.
Our platform easily loads data from external systems. You can quickly identify the best AI models for your categories and even create your own AI model for advanced users. It is possible to deploy both on-prem or in the cloud.