Predictive models that automatically recommend and categorize critical fields (category, priority,..) for users or agents.
Reduction in Mean Time To Repair
Increase in employee productivity
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.