Predictive Intelligence

 

Provides a layer of AI and Analytics with three frameworks to explore data and use to create machine-learning solutions to predict, recommend, and organize data. 

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Key features of Predictive Intelligence 

 

Predictive Intelligence enables customers to train predictive models and apply these models to business processes, such as ticket categorization, knowledge gaps identification and more

Classification 

 

Predictive models that automatically recommend and categorize critical fields (category, priority,..) for users or agents.

Similarity 

 

By reusing similar records, Similarity can help agents or users quickly provide the best resolution for an incoming incident or the best catalog items for a Request.

Clustering 

 

Group similar records into clusters so you can identify patterns, use cases for automation or knowledge gaps.

 

Konverso’s value for IT service desks

30%

Reduction in Mean Time To Repair

5%

Increase in employee productivity

25%

Incident deflection 

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

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Success Story

In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.

 

Full Veolia Success Story

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Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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VIRTUAL AGENT FOR CUSTOMER SUPPORT Automation

Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.

 

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Konverso's conversational search

Automate Triage and Routing

Konverso’s platform automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.

 

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Konverso's Virtual agent for microsoft 365

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