Classification
Predictive models that automatically recommend and categorize critical fields (category, priority,..) for users or agents.
Predictive models that automatically recommend and categorize critical fields (category, priority,..) for users or agents.
By reusing similar records, Similarity can help agents or users quickly provide the best resolution for an incoming incident or the best catalog items for a Request.
Group similar records into clusters so you can identify patterns, use cases for automation or knowledge gaps.
Reduction in Mean Time To Repair
Increase in employee productivity
Incident deflection
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.
Use the native, built-in NLP engine for IT Service Desk for intent and entity recognition. Create and adapt models dedicated to your organization’s jargon and acronyms without writing a line of code
Configure new automation scenario in-conjunction with market leading RPA solutions such as UIPATH and Automation Anywhere
Connect your Virtual Agent to multiple knowledge systems such as ServiceNow, SharePoint, Confluence, and FAQ. Subject matter experts will train the Virtual Agent, with an intuitive UI and underlying deep learning models, to answer employee’s frequent questions with high accuracy.
Virtual Agent is plug and play into ServiceNow, Atlassia, Freshworks and other IT Service Management platforms to unlock more value for your past investment including data, workflow, live Chat
Pre-built analytics and dashboards to analyze satisfactions, conversations and optimize where it matters.
Integration with Live Chat upstream and downstream for unique user experience
Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
Email : contact@konverso.ai
Phone Number : +33 (0)1 41 10 83 53
Address :
98 route de la Reine – 92100 Boulogne Billancourt