Classification
Predictive models that automatically recommend and categorize critical fields (category, priority,..) for users or agents.
With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.
Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.
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Konverso’s platform automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.
Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
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