Classification
Predictive models that automatically recommend and categorize critical fields (category, priority,..) for users or agents.
With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.
Konverso’s Intelligent HR Virtual Agent helps employees in HR queries and empowering HR staff to take up important tasks
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Konverso’s TicketIQ automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for IT Service Desk it will also perform diagnostic and resolution.
