IT Help Desk Voicebot

 

Konverso partners with AudioCodes

Konverso is launching a new IT Help Desk Voice Bot, in partnership with AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace.

This multichannel integration assures that your users can connect with bots through the channels they are the most comfortable with, including email, chat, Skype, or a simple phone call.

 

How Voicebot saves the helpdesk’s time and budget 

72% of users still call the IT help desk rather than use self-services. *

Password related calls are taking too much time and energy : 40% of help-desk calls relate to password reset or account lockout, that could be managed by a chatbot / voicebot.**

Konverso’s voicebot can manage a high volume of users requests, reduce waiting time and increase user satisfaction. Konverso and AudioCodes offer a seamless voice experience (Text-to-speech and Speech-to-text) with Intent discovery, Multi-round conversation, Automated resolution and the possibility to transfer the call to a live agent, depending on user’s request or context.

* Konverso / ** Gartner Market Guide for Password Management Tools

1 min demo

Konverso and AudioCodes features details

Built on Konverso’s Virtual Assistant for IT Service Desk

 

Integration with ITSM solutions

Out-of-the-box Conversation Topics

Integration with Live Chat

Intent Designer

Email Processing

Push Notification to end user Telemetrics

Knowledge Self-Services

Robotic Process Automation

Call bot from any phone

 

 

AudioCodes’ Voice.AI gateway can connect Konverso’s bot to calls coming from phone,

Skype for Business or from Microsoft’s Teams,

as well as calls coming from Avaya, Cisco and other UC platforms. 

User authentication based on the caller’s number.

Voice integration

 

 

Text-to-Speech (Google, Azure, AWS, Yandex)

Speech-To-Text (Google, Azure, AudioCodes, Yandex)

Multilingual voice interaction (French, English, German, Spanish…)

Choice of different voices (Male/Female)

You need an “out-of-the-box” voicebot or want to build your own solution ?

Schedule a discovery meeting with our team about the Konverso and AudioCodes integration.

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