IT Help Desk Voicebot
Konverso partners with AudioCodes
Konverso is launching a new IT Help Desk Voice Bot, in partnership with AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace.
This multichannel integration assures that your users can connect with bots through the channels they are the most comfortable with, including email, chat, Skype, or a simple phone call.
How Voicebot saves the helpdesk’s time and budget
72% of users still call the IT help desk rather than use self-services. *
Password related calls are taking too much time and energy : 40% of help-desk calls relate to password reset or account lockout, that could be managed by a chatbot / voicebot.**
Konverso’s voicebot can manage a high volume of users requests, reduce waiting time and increase user satisfaction. Konverso and AudioCodes offer a seamless voice experience (Text-to-speech and Speech-to-text) with Intent discovery, Multi-round conversation, Automated resolution and the possibility to transfer the call to a live agent, depending on user’s request or context.
* Konverso / ** Gartner Market Guide for Password Management Tools
1 min demo