Konverso is a ServiceNow Technology Partner. Konverso builds Virtual Agents for IT Service Desk integrated with the Now Platform.
The Konverso Virtual Agent for ServiceNow helps drive digital transformation for the Service Desk and create unique experiences to unlock the productivity Enterprises need.
You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy? Explore 8 ways Konverso’s Intelligent Virtual Agent brings more value for your ServiceNow environment, with a user-centric and easy to use solution for Service Desk automation.
AudioCodes is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. AudioCodes’ Voice.AI gateway can connect Konverso’s bot to calls coming from Skype for Business or from Microsoft’s Teams as well as calls coming from Avaya, Cisco and other UC platforms.
With this partnership, Konverso and AudioCodes assure that your users can connect with bots through the channels they are the most comfortable with, including email, chat, Skype, or a simple phone call.
Konverso has been working on Enterprise AI Assistants since 2017 and applied Artificial Intelligence and Natural Language Processing technology to create the first Virtual Assistant for Office 365. Konverso is a Microsoft Partner with an instantly deployable and scalable solution hosted on Microsoft Azure cloud. Kbot for Office 365 is also fully integrated with Skype and Microsoft Teams.
As a Microsoft Azure cloud-based solution, Konverso benefited from Microsoft’s open innovation and API strategy. In recognition of its pioneering mix of AI and cloud, the company got selected in the Microsoft startup program in 2017.
Computacenter and Konverso Launch Virtual Assistant Offering to Accelerate Automation of Enterprise Support Functions
Computacenter has selected Konverso to offer its customers a virtual assistant that optimizes service desk operations. This offering, based on artificial intelligence technologies and operated by a service leader, aims to increase the productivity of the Service Desk, simplify the life of the employee and improve the quality of service.
With more than 400 consultants, Weave is engaged towards a new collective voice in augmented consulting. With an uninhibited relationship to technology and a strong conviction to address the market alternatively, Weave has been disrupting the consulting world for the last 15 years. Weave is transforming the consultant profession through the provision of new skills: Digital, Design Thinking, UX and Data.
Weave accompanies its clients in their shift toward AI to help accelerate the evolution of their profession and to even create new business models. Our approach is based on conviction: companies will not be able to step up to the challenge of transitioning to AI unless they position themselves at the heart of the ecosystem, bringing together all the best specialists (start-ups, research bodies, ….) !
Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which the world’s leading organizations build world-class Intelligent Digital Workforces. Automation Anywhere’s enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. More than 2,800 customer entities and 1,600 enterprise brands use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com
UiPath is the leading platform for robotic process automation (RPA).
Designed to automate repetitive tasks, Uipath’s software robots interprets and presents answers while communicating with other systems either with or without human supervision. UiPath opens a path to digital transformation thanks to a new wave of intelligent process automation.
This combination of AI and RPA in UiPath’s model creates a virtual workforce designed to accompany organizations toward the industrialization and optimization of their operations.
Konverso and Upland Software have partnered to better serve customers. By offering a reduction in calls to service desk agents and maximizing self-service resolution, Konverso and Upland’s RightAnswers solution bring together the best of both worlds:
To learn more about our ready-to-use solution and help you jump start your IT Service Desk digital transformation, click here.
Created in 1990, Umanis is a French leader in data, business and digital solutions. Its 2500 employees are passionate about new technologies and offer services inhouse, at our agencies, or from service centres offshore or nearshore. Umanis accompanies its clients on their IT projects from start to finish (consulting, development, integration, management and training) along several modes of intervention: on site, packaged, or in-service centres. Recognized for its technical and functional expertise, Umanis is partner with some of the largest software vendors on the market.