Multichannel Access
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.
NowBrains has decided to automate its first-line customer support based on Konverso's technology. NowBrains leverages Konverso's unique Machine Learning capabilities to learn from past resolved tickets provided by trusted agents and auto-triage tickets by classifying, routing, and assigning tickets to the right service agent
Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly
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Konverso’s platform automates the repetitive and time-consuming processes of classifying, routing tickets and emails for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.
Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
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