Virtual Agent for Customer Support


Konverso’s Intelligent Virtual Agent responds to customer simple queries and empowers staff to take up important tasks


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Key features of our Virtual Agent

Multichannel Access

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more

Automated learning

A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations 

Pre-built conversational scenario

Quickly deploy intelligent conversations for the most common enterprise HR scenarios.

Extend conversational scenarios

Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding 




Improvement in customer Engagement


Increase in support agent productivity


Call Volume Reduction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.


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Success Story

NowBrains has decided to automate its first-line customer support based on Konverso's technology. NowBrains leverages Konverso's unique Machine Learning capabilities to learn from past resolved tickets provided by trusted agents and auto-triage tickets by classifying, routing, and assigning tickets to the right service agent



Nowbrains - success story

Additional Virtual Agent features


Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners to System Integrators.

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Virtual Agent for IT Service Desk

Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly


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Konverso's conversational search

Predictive intelligence

Solution d'IA et d'analyse avec trois Framework pour explorer les données et créer des solutions d'apprentissage automatique pour prédire, recommander et organiser les données.

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Konverso's Virtual agent for microsoft 365

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