Virtual Agent for Customer Support

 

Konverso’s Intelligent Virtual Agent responds to customer simple queries and empowers staff to take up important tasks

 

Contact us

Konverso HR page - cropped

Key features of our Virtual Agent

Multichannel Access

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more

Automated learning

A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations 

Pre-built conversational scenario

Quickly deploy intelligent conversations for the most common enterprise HR scenarios.

Extend conversational scenarios

Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding 

 

KONVERSO’S VALUE FOR CUSTOMER SUPPORT 

40%

Improvement in customer Engagement

5%

Increase in support agent productivity

30%

Call Volume Reduction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

Try our calculator!

 

Success Story

NowBrains has decided to automate its first-line customer support based on Konverso's technology. NowBrains leverages Konverso's unique Machine Learning capabilities to learn from past resolved tickets provided by trusted agents and auto-triage tickets by classifying, routing, and assigning tickets to the right service agent

 

 

Nowbrains - success story

Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners to System Integrators.

Frame 2 new Atlassian logo Logo-Freshworks Salesforce Logo-Workday Micro focus logo

Virtual Agent for IT Service Desk

Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly

 

Learn more

Konverso's conversational search

Automated Triage and Routing

Konverso’s platform automates the repetitive and time-consuming processes of classifying, routing tickets and emails for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.

Learn more

Konverso's Virtual agent for microsoft 365

Make an appointment with one of our experts

 

See our agenda

Contact us