Multichannel Access
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations
Quickly deploy intelligent conversations for the most common enterprise HR scenarios.
Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding
Improvement in customer Engagement
Increase in support agent productivity
Call Volume Reduction
NowBrains has decided to automate its first-line customer support based on Konverso's technology. NowBrains leverages Konverso's unique Machine Learning capabilities to learn from past resolved tickets provided by trusted agents and auto-triage tickets by classifying, routing, and assigning tickets to the right service agent
Use the native, built-in NLU engine for IT Service Desk for intent and entity recognition. Create and adapt models dedicated to your organization’s jargon and acronyms without writing a line of code
Configure new automation scenario in-conjunction with market leading RPA solutions such as UIPATH and Automation Anywhere
Connect your Virtual Agent to multiple knowledge systems such as ServiceNow, SharePoint, Confluence and others (lien vers le chatbot FAQ). Subject matter experts will train the Virtual Agent, with an intuitive UI and underlying deep learning models, to answer employee’s frequent questions with high accuracy.
Virtual Agent is plug and play into ServiceNow, Atlassian, Freshworks and other IT Service Management platforms to unlock more value for your past investment including data, workflow, live Chat
Pre-built analytics and dashboards to analyze satisfactions, conversations and optimize where it matters.
Integration with Live Chat upstream and downstream for unique user experience
Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
Email : contact@konverso.ai
Phone Number : +33 (0)1 41 10 83 53
Address :
98 route de la Reine – 92100 Boulogne Billancourt