Konverso’s chatbot solutions for Helpdesk

Konverso’s Virtual Assistant is a chatbot and voicebot dedicated to the Help Desk and built for instant integration to IT Service Management solutions. 

  • “Plug and play” with chatbot connectors to ServiceNow and other ITSM solutions, to leverage your existing investments. 
  • Pre-built scenario and conversations, to generate instant value through a simple chatbot platform and applications.  
  • Easy to use Back office made for IT Service Management, to extend your services with conversational AI bots and innovate without coding.

Kbot’s key benefits / ITSM

Reduce IT Helpdesk costs through automation

Konverso’s clients achieve 20% to 60% of automated resolution and reduce costly level 2 support calls by 30%Konverso also plugs & play with Robotic Process Automation. AI Chatbots and RPA can enable users to reset their password with a self-serve solution that can save 70% to 90% of the help desk costs associated with passwords.

Ensure the IT help Desk positively impacts employees productivity

With Konverso’s chatbot / voicebot IT open more channels to give employees real time support through email, phone, live chat, enterprise social networks… to solve their problems automatically, guide them through existing solutions and even make recommendations on how to adopt and use digital apps. Konverso’s clients measured +5% employee productivity.

Extend ITSM Services

Konverso’s easy to use Back office is made for IT Service Management, to extend their services with conversational AI bots and innovate without coding. No integration costs with prebuilt connectors to the major ITSM platforms including ServiceNow, and instant integration with Knowledge bases from inside and outside the enterprise.

Our Chatbot / Virtual Agent Use Case: 

Snow Cart Management

They use Kbot, Konverso's Chatbot solution, on a daily basis

Our goal is to enhance agility, make end users more autonomous and allow real business successes

Arnaud Lépinois
Managing Director @ Computacenter France

Convinced by our smart chatbot solution and our technology?

Feel free to Request a Demo today!

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