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GUIDE

Generative AI AT THE HEART OF THE CUSTOMER EXPERIENCE 2024

This guide will provide you with insight into:
  • What are the key figures that determine the evolution of the customer experience?
  • What are the biggest trends in customer experience
  • How to improve the customer experience using Generative AI?
  • What are the key figures that explain the evolution of generative AI for customer experience?
  • What are the main industries using generative AI?
  • What are Konverso's solutions to give superpowers to your organization?
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Konverso's Solutions

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Agent Assist

By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer. 

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Konverso's Virtual Agent

Konverso’s Virtual Agent is proactive, personalized and connected.
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience. 

Intelligent Routing

Intelligent Routing

Intelligent Routing will transport your company to dizzying heights!
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.

EMPOWER

your customer support

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AUTOMATE

Recurring Tasks

Quickly automate

40%

of Level 1 support cases


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DECREASE

Agent Churn

Reduce by

30%

agent churn

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DECREASE

Average Handling Time

Reduce AHT by

50%

and increase satisfaction

What they say about us

Testimonials

We support organizations around the world in all industries