Generative AI AT THE HEART OF THE CUSTOMER EXPERIENCE 2024
This guide will provide you with insight into:
- What are the key figures that determine the evolution of the customer experience?
- What are the biggest trends in customer experience
- How to improve the customer experience using Generative AI?
- What are the key figures that explain the evolution of generative AI for customer experience?
- What are the main industries using generative AI?
- What are Konverso's solutions to give superpowers to your organization?
By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer.
Konverso's Virtual Agent
Konverso’s Virtual Agent is proactive, personalized and connected.
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience.
Intelligent Routing will transport your company to dizzying heights!
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.
your customer support
of Level 1 support cases
Average Handling Time
Reduce AHT by
and increase satisfaction
What they say about us
"We benefited from very successful support during the audit and scoping phase of the project, which enabled us to identify the automation solution best suited to our context and our data."
"Konverso's Virtual Agent is a great add-on to our ITSM Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience."
"We're pleased to welcome Konverso's IVA to the Microsoft Azure Marketplace which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure."