Kbot IT Service Desk is a suite of pre-packaged solutions powered by Konverso’s AI Platform to enable our clients to automate support functions

Organizations value 3 qualities when hiring new employees: existing skills and knowledge and learning capabilities of what makes thier company unique. We develop our solutions with these qualities in mind.

Emails et Tickets Automation

Automate the processing and categorization of emails and tickets sent to support through our machine learning algorithm

Cognitive Knowledge Management

Automate Self- Service resolution with our the first IT Service Desk virtual assistant already trained on Knowledge-Paks® library for IT support, covering the most commonly used software applications and devices

Cognitive Automation Platform

Develop with our AI platform end to end scenarios for the creation, pre-processing of tickets and the automatic resolution of incidents through integration with RPA modules