Cognitive Knowledge Management
The first IT Service Desk Virtual Assistant already trained on Knowledge-Paks® library for IT support, covering the most commonly used software applications (such as MSFT 365 or Windows 10) and devices.
Our unique partnership with knowledge base players enables our virtual assistant to be immediately ready to use due to its integrated knowledge base that exploits the power of conversational research. This increases the performance of your help desk.
30% less calls to your service desk
Deal with the most common questions directly through the virtual assistant via its knowledge bases
80% of effective searches
Use of an intelligent orchestration service to identify the most appropriate knowledge base
89% of user satisfaction
Generation of a high customer retention due to ease of access to information and relevance of results