To automate enterprise support functions by offering pre-packaged solutions powered by Konverso’s artificial intelligence platform to increase productivity for service desk agents, employees, and the wider organization.
Increase productivity for Service Desk agents
-Decrease service time for demand and incident processing
-eliminate routing errors
Simplify the lives of employees
-Increase self-service resolutions through always On IT Service Desk Virtual Agent
Improve quality of service
-Guarantee greater availability from the Service Desk and a higher level of service (multilingual, multidevice, 24h service)
A unique platform to best serve the organization and its employees
Konverso’s pre-packaged artificial intelligence solutions optimize the back-office activities of support functions and improve users’ self-service resolution.
Emails et Tickets Automation
Automate the processing and categorization of emails and tickets sent to the Service Desk
Cognitive Knowledge Management
Konverso offers a virtual assistant to ensure a response to frequent questions pulled from a Knowledge-Paks® library for IT support, covering the most commonly used software applications and devices
Cognitive Automation Platform
A platform to develop scenarios for the creation of and pre-processing of tickets, and the automatic resolution of incidents through integrations with Robotic Process Automation (RPA) modules.