Conversational Search

 

Unlock the value of Knowledge with our Virtual Agent 

 

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Knowledge is evolving quickly and is a tremendous asset for the enterprise performance. Now, users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso Virtual Agent can search across multiple knowledge bases inside and outside your enterprise. 

 

How Conversational Search boost productivity for agents and users?

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reduction in calls to support operations

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Increase in employee productivity

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reduction in emails to experts

Features details

 

 

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Konverso’s Virtual Agent works across knowledge systems inside and outside the enterprise

Structured knowledge 

Kbot includes connectors to Enterprise knowledge bases from RightAnswers, ServiceNow, Confluence, SharePoint, and more 

Semi-structured Knowledge

Konverso’s Kbot is able to find solutions from semi-structured data in pdf/doc documents, excel files, FAQ pages, etc.

Knowedge as-a-service

Kbot’s federated search capability cans search on an external website such as Microsoft support or Google support.

 
Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.
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Virtual agent for ServiceNow

Konverso has built a Virtual Agent that integrates with ServiceNow Knowledge base, Service Catalogue, Live Chat, Incident, Request, and more. Its pricing model is aligned on customer success and user adoption

 

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Virtual Agent for Digital Workplace

Customers can now turn Microsoft Teams into an autonomous IT support channel.  Employees can access Kbot via Teams (conversations or apps) and get things done and perfectly integrated with their ITSM.

 

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