Knowledge is evolving quickly and is a tremendous asset for the enterprise performance. Now, users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso Virtual Agent can search across multiple knowledge bases inside and outside your enterprise.
Reduction in calls to support operations
Increase in employee productivity
Increase in agent and employee satisfaction
Kbot includes connectors to Enterprise knowledge bases from RightAnswers, ServiceNow, Confluence, SharePoint, and more
Konverso’s Kbot is able to find solutions from semi-structured data in pdf/doc documents, excel files, FAQ pages, etc.
Kbot’s federated search capability cans search on an external website such as Microsoft support or Google support.