Benefit from our advanced NLP, with automated learning and third party cognitive services, multi-channel integration, analytics & insights, intent builder, automated bot testing…
Konverso has built conversational virtual agents – or chatbots – designed for enterprise environments and mainly targeting the office of the CIO: Virtual Agent for IT service Desk – Virtual Agent for Digital Workplace – Virtual Agent for Conversational Search, Virtual Assistant for DevOps (coming soon). We have built these Chatbots using our conversational AI platform.
Clients and partners can personalize and extend these pre-built bots with Konverso’s Conversational AI platform. Clients and partners can also build their own Chabots with Konverso’s Conversational AI platform.
Konverso’s platform includes key elements necessary to build a bot, chatbot, call bot, voicebot: Natural Language Processing (NLU/NLG), Dialog Management and context management, Machine Learning, connectors enabling multichannel communication, connectors to key Enterprise applications ranging from Knowledge apps, to Robotic Process Automation(RPA), ITSM and more, to make actions and automate. Konverso’s platform also provides analytics and insights to help customers and partners adapt and fine-tune your chatbots to the evolving needs of your workplace.
Several NLP engines, leveraging Machine Learning, Symbolic Patterns and Grammar Rules.
Innovative sentence generation mechanism including definition of responses in multiple languages, diversity and embedded variables.
Orchestrates multiple actions from the chatbot, based on user input.
We provide you with machine learning based classifiers for the most common needs, a complete set of tools and reports to build your own classifications and deep learning functionalities that automatically generate responses from your bot based on past conversations.
Speech to Text and Text to Speech • Automated Translation • Custom Search • Sentiment analysis • Image recognition
Our bot solutions – chatbots, voicebots, callbots – are pre-integrated with enterprise digital workplace solutions such as TEAMS. Leverage digital workplace capabilities and benefit from a webchat for your enterprise portal. We provide you with adaptative content based on channel capabilities.
to Log Analytics solutions and Microsoft Graph to access data to understand user’s context and usage
detailed data from each user interaction with the chatbot / voicebot / callbot.
inputs into insights with out-of-the-box visualization templates
data easily into your favorite business analytics packages
editor to create and manage intent quickly
rich sets of pre-built Intents
of conversation based on user profile conversation context and business rules
Intent builder enables developers to specify when and where interruptions are possible within a flow and provides multiple possible options to handle conversation behavior
Konverso provides a set of intent that can be reused, or modified. When an intent is built, it is then available to be reused and customized
your chatbot’s dialogs in real-time at each stage of development with built-in tracing and debugging capabilities
conversation and debug logs anytime
for any given user, view all the collected context information such as past conversations, favorite topics, software usage, log analytics.
Our platform allows you to execute a series of tests to get a detailed statistical analysis and gauge the effectiveness of your bot’s training.
to get detailed statistical analysis, view NLP success rates and detailed metrics like precision, recall & F1 scores.
that bot continues to work as expected post changes
and ability to create custom test suites
and run bot-user conversation suites