Chatbot for Jira  Service Management

 

Put Help Desk on Auto-pilot and transform Jira Service Management into an autonomous support channel. The Chatbot is accessible through Slack, Microsoft Teams, and Portals. It answers recurring questions from end-users to customers. It frees agents from simple tasks.

 

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Automate instantly end-user support from Slack, Teams, Portals with Konverso Chat bot

MASTER_konverso_v4

 

Key features of our Virtual Agent

Multichannel Access

Enable employees to engage with Virtual Agent through Atlassian self-service Portal and also via other channels such as Microsoft Teams

Leverage Confluence

Simply enable the Chatbot to tap into Confluence, and the Chatbot will retrieve answers from Confluence to answer frequent questions 

Ticket Management

The Chatbot manages request from your end-user who want to check the status of a ticket, add a comment or create a new ticket and assign it to the right category

No Code

Benefit from a no-code platform with lots "s of prebuilt dashboards to monitor performance and simple configuration to define scenarios you want to activate 

 

 

Konverso’s value for  service desk automation

30%

Reduction in calls to support operations

5%

Increase in employee en customer productivity

40%

Increase in agent and employee satisfaction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

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From our Blog: How Konverso Chatbot adds value to Jira Service Management?

You have invested time and money in Atlassian Jira Service Management platform. You want to unlock more value, increase employee productivity, and relieve your agents for recurring simple tasks. Here are 4 reasons Konverso’s Intelligent Virtual Agent brings more value to your Jira Service Management, with a user-centric and easy-to-use solution for Service Desk automation.

 

View our blog

Are Corporate Chatbots a lasting trend

Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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VIRTUAL AGENT FOR CUSTOMER SUPPORT Automation

Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.

 

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Konverso's conversational search

Automated Triage and Routing

Konverso’s platform automates the repetitive and time-consuming processes of classifying, routing tickets and emails for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.

 

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Konverso's Virtual agent for microsoft 365

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