Multichannel Access
Enable employees to engage with Virtual Agent through Atlassian self-service Portal and also via other channels such as Microsoft Teams
Enable employees to engage with Virtual Agent through Atlassian self-service Portal and also via other channels such as Microsoft Teams
Simply enable the Chatbot to tap into Confluence, and the Chatbot will retrieve answers from Confluence to answer frequent questions
The Chatbot manages request from your end-user who want to check the status of a ticket, add a comment or create a new ticket and assign it to the right category
Benefit from a no-code platform with lots "s of prebuilt dashboards to monitor performance and simple configuration to define scenarios you want to activate
Reduction in calls to support operations
Increase in employee en customer productivity
Increase in agent and employee satisfaction
You have invested time and money in Atlassian Jira Service Management platform. You want to unlock more value, increase employee productivity, and relieve your agents for recurring simple tasks. Here are 4 reasons Konverso’s Intelligent Virtual Agent brings more value to your Jira Service Management, with a user-centric and easy-to-use solution for Service Desk automation.
Use the native, built-in NLP engine for IT Service Desk for intent and entity recognition. Create and adapt models dedicated to your organization’s jargon and acronyms without writing a line of code
Configure new automation scenario in-conjunction with market leading RPA solutions such as UIPATH and Automation Anywhere
Connect your Virtual Agent to multiple knowledge systems such as ServiceNow, SharePoint, Confluence, and FAQ. Subject matter experts will train the Virtual Agent, with an intuitive UI and underlying deep learning models, to answer employee’s frequent questions with high accuracy.
Virtual Agent is plug and play into ServiceNow, Atlassia, Freshworks and other IT Service Management platforms to unlock more value for your past investment including data, workflow, live Chat
Pre-built analytics and dashboards to analyze satisfactions, conversations and optimize where it matters.
Integration with Live Chat upstream and downstream for unique user experience
Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
Email : contact@konverso.ai
Phone Number : +33 (0)1 41 10 83 53
Address :
98 route de la Reine – 92100 Boulogne Billancourt