AI Search

 

Understand the user’s intent with the power of Natural Language Understanding (NLU). Search across knowledge bases including ServiceNow, Microsoft SharePoint, Google Drive, FAQs, Atlassian Confluence, and the Web. Provide personalized, relevant results.

 

Contact us

Image AI Search 2

 

Knowledge is evolving quickly and is a tremendous asset for the enterprise performance. Now, users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso AI Search engine can search across multiple knowledge bases inside and outside your enterprise. 

 

How AI Search boost productivity for agents, customers and employees?

Increase deflection rates

 

Empower users with self-service and personalized, relevant, AI-powered answers on demand.

Optimize search results continuously

Improve search success rates with an experience that learns and adjusts with each new query.

Get results anytime, anywhere

 

Give users a consistent, intuitive search experience across portals, and Virtual Agent.

Features details

 

 

Sign Up for a Free Trial

Konverso’s AI Search works across knowledge systems inside and outside the enterprise

Structured knowledge 

Kbot includes connectors to Enterprise knowledge bases from RightAnswers, ServiceNow, Confluence, SharePoint, and more 

Semi-structured Knowledge

Konverso’s Kbot is able to find solutions from semi-structured data in pdf/doc documents, excel files, FAQ pages, etc.

Knowedge as-a-service

Kbot’s federated search capability cans search on an external website such as Microsoft support or Google support.

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

Frame 2 new Atlassian logo Logo-Freshworks Salesforce Logo-Workday Micro focus logo

VIRTUAL AGENT FOR CUSTOMER SUPPORT Automation

Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.

Learn more

pointing-at-computer

Predictive Intelligence

Provides a layer of AI and Analytics with three frameworks to explore data and use to create machine-learning solutions to predict, recommend, and organize data. 

 

Learn more

 
 
laptop-layflat

Make an appointment with one of our experts

 

See our agenda

Contact us
About us

Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of  solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing. 

Other links
Contact us

Email : contact@konverso.ai

Phone Number : +33 (0)1 41 10 83 53

Address :
98 route de la Reine – 92100 Boulogne Billancourt

© 2017 – 2021 Konverso | All rights reserved