AI Search

 

Understand the user’s intent with the power of Natural Language Understanding (NLU). Search across knowledge bases including ServiceNow, Microsoft SharePoint, Google Drive, FAQs, Atlassian Confluence, and the Web. Provide personalized, relevant results.

 

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Knowledge is evolving quickly and is a tremendous asset for the enterprise performance. Now, users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso AI Search engine can search across multiple knowledge bases inside and outside your enterprise. 

 

How AI Search boost productivity for agents, customers and employees?

Increase deflection rates

 

Empower users with self-service and personalized, relevant, AI-powered answers on demand.

Optimize search results continuously

Improve search success rates with an experience that learns and adjusts with each new query.

Get results anytime, anywhere

 

Give users a consistent, intuitive search experience across portals, and Virtual Agent.

Features details

 

 

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Konverso’s AI Search works across knowledge systems inside and outside the enterprise

Structured knowledge 

Kbot includes connectors to Enterprise knowledge bases from RightAnswers, ServiceNow, Confluence, SharePoint, and more 

Semi-structured Knowledge

Konverso’s Kbot is able to find solutions from semi-structured data in pdf/doc documents, excel files, FAQ pages, etc.

Knowedge as-a-service

Kbot’s federated search capability cans search on an external website such as Microsoft support or Google support.

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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VIRTUAL AGENT FOR CUSTOMER SUPPORT Automation

Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.

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Automated Triage and Routing

Konverso’s platform automates the repetitive and time-consuming processes of classifying, routing tickets and emails for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.

 

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