---
title: Guide Customer Experience Trends in 2024
description: Access to the guide Top Customer Experience Trends in 2024
---

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![Konverso-logo](https://www.konverso.ai/hubfs/Logo-Konverso/Konverso-logo.png "Konverso-logo")

GUIDE

# Generative AI AT THE HEART OF THE CUSTOMER EXPERIENCE 2024

## This guide will provide you with insight into:​

- What are the key figures that determine the evolution of the customer experience?
- What are the biggest trends in customer experience
- How to improve the customer experience using Generative AI?
- What are the key figures that explain the evolution of generative AI for customer experience?
- What are the main industries using generative AI?
- What are Konverso's solutions to give superpowers to your organization?

![bROCHURE CX EN](https://www.konverso.ai/hs-fs/hubfs/bROCHURE%20CX%20EN.png?width=501&height=662&name=bROCHURE%20CX%20EN.png)

### Konverso's Solutions

![thumb-virtual-agent](https://www.konverso.ai/hs-fs/hubfs/_NEW/thumb-virtual-agent.jpg?width=250&height=250&name=thumb-virtual-agent.jpg "thumb-virtual-agent")

## Agent Assist

By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.​  
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer. 

![hero-solutions-virtualagent](https://www.konverso.ai/hs-fs/hubfs/_NEW/hero-solutions-virtualagent.jpg?width=250&height=250&name=hero-solutions-virtualagent.jpg "hero-solutions-virtualagent")

## Konverso's Virtual Agent

Konverso’s Virtual Agent is proactive, personalized and connected.​  
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience. 

![Intelligent Routing](https://www.konverso.ai/hs-fs/hubfs/_NEW/thumb-agent-assist.jpg?width=250&height=250&name=thumb-agent-assist.jpg "Intelligent Routing")

## Intelligent Routing

Intelligent Routing will transport your company to dizzying heights!​  
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.​

## EMPOWER

## your customer support

![picto-choose-01-2](https://www.konverso.ai/hubfs/_NEW/picto-choose-01-2.svg)

## AUTOMATE

## Recurring Tasks

## Quickly automate

## **40% **

## of Level 1 support cases

![picto-choose-02-2](https://www.konverso.ai/hubfs/_NEW/picto-choose-02-2.svg)

## DECREASE

## Agent Churn

## Reduce by

## 30%

## agent churn

![picto-choose-03-2](https://www.konverso.ai/hubfs/_NEW/picto-choose-03-2.svg)

## DECREASE

## Average Handling Time

## Reduce AHT by

## 50%

## and increase satisfaction

[Download Your Guide ](https://www.konverso.ai/agentassist?hsLang=en)

## What they say about us

### Testimonials

"We benefited from very successful support during the audit and scoping phase of the project, which enabled us to identify the automation solution best suited to our context and our data."

POLE EMPLOI - Jean-Claude DI MARTINO

Proximity Services And Deployment Department, Pôle Emploi

"Konverso's Virtual Agent is a great add-on to our ITSM Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience."

VEOLIA - Russell Park

Service Desk Manager

"We're pleased to welcome Konverso's IVA to the Microsoft Azure Marketplace which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure."

MICROSOFT AZURE - Sajan Parihar

Senior Director

### **We support organizations** around the world in all industries