Konverso on Tête à Tête Décideurs by BFM Business


More and more companies are using artificially intelligent technologies for their digital transformation. A study by Umanis, a Konverso partner, reveals 50% of companies are deploying or intend to deploy artificial intelligence solutions to automate their support functions. This episode of Tête à Tête Décideurs welcomes Bertrand Lafforgue, co-founder of Konverso, for an overview of the innovations in the market of artificial intelligence.


Announcing the take-off of the AI in mid-caps and large conglomerates, Bertrand Lafforgue talks about the potential for significant gains for customers. The Konverso co-founder, emphasizing the optimization of internal processes, lists the automation of time-consuming and repetitive tasks as well as saving time and money as the main assets of this technological revolution. The deployment of “resources towards higher value-added functions” and increased employee satisfaction are also viewed positively by management.

For most of these companies, AI is not only an opportunity to improve the performance of their business, but also a valuable aid to decision making that is estimated more reliable and faster thanks to machine learning algorithms. According to Bertrand Lafforgue, this is where Konverso comes in. Its mission is simple: to automate the IT support of ETI and large groups by providing its artificial intelligence solutions that automate the management of email flows, tickets, answers to frequently asked questions of employees and finally automate the resolution of incidents especially by integrating with RPA (Robotic Process Automation).

Konverso has developed the first virtual agent specializing in IT support and already trained on a broad base of knowledge of common problems of IT support. Available in the cloud, it alleviates the functions of the computer Help Desk by sorting requests and by answering recurring questions. In addition, its learning functions allow it to improve its performance in the specific context of each client. Finally, the Konverso virtual agent can activate an RPA robot to securely perform specific actions in the customer information system.


After a trial period with key accounts, Konverso has raised funds to meet the growing demand of its customers. Konverso is now accelerating its growth, particularly through the development of its ecosystem of partners (publishers, managed services, consulting and integration) in France and internationally..