Konverso took part in the second edition of AI Paris with more than 70 exhibitors and more than 3500 participants. The objective of the conference was for clients to find answers to the main technological and strategic challenges of artificial intelligence, to discover the latest approaches and trends and to meet all the players in the ecosystem. The conference was filled with an atmosphere of excitement for the promises offered by the industry. Indeed, according to IDC, the cognitive and artificial intelligence market is expected to grow by 37% to an overall revenue of $77.6 billion in 2022.
Artificial intelligence encompasses a plethora of technologies
The 70+ exhibitors represented an incredible overview of the many possibilities of artificial intelligence. Among them were a multitude of AI technologies, including machine learning, data analytics, IoT (Internet of Things) infrastructure, search engines, logistics systems, emotion detection, Robotic Process Automation (RPA), and of course, natural language processing (NLP). These technologies find applications both in B2B and B2C markets, in various sectors such as banking, insurance, healthcare, customer services, human resources management, logistics, e-commerce and Information Technologies.
Enterprise Chatbots, designed to solve widespread business problems
Key to Konverso’s mission is to solve existing business problems encountered by our customers and partners with our AI Platform. At the conference, Konverso had the pleasure to speak with many executives and partners looking to innovate in their sector. These executives are turning to solutions like Konverso Enterprise Chatbot to increase productivity and to automate repetitive tasks. According to recent research, 80% of executives believe that AI improves productivity. Internal transformation is an important focus of our clients. Up to 50% of companies are deploying or planning to deploy AI to optimize internal support functions, according to Umanis, one of our partners.
Located in the center of the start-up village section of the conference, our team showed our solutions (IT Help Desk Chatbot, Email automation, Cognitive Automation Platform) to a multitude of participants who were looking to learn more about the new horizons of AI. In addition to our booth, we made a presentation at a product workshop around the optimization of the IT Service Desk value chain. In front of a room packed with attendees, we demonstrated how Konverso combines NLP, Machine Learning, and Analytics technologies to automate email and ticket management with our Virtual Assistant for IT Service Desk. We also explained the value of a cognitive automation platform for the IT Service Desk.
A new partnership with Upland Software
We made some key announcement during the event. One is the integration of our AI Platform and our Chatbot for IT Service desk with Upland RightAnswers’ Enterprise Knowledge management solution. By integrating with RightAnswers’ extensive Knowledge-Paks of IT support FAQs, Konverso can offer an AI platform with a pre-existing knowledge base on which our IT Service Desk Chatbot has already been trained. Partnered to better serve customers, our combined solutions will offer a reduction in calls to the service desk by maximizing self-service resolution through a ready-to-use platform.